Troubleshooting and Support on Virtosoftware Guides & Docs

Technical Support

Wed, 16 Oct 2024 09:44:19 +0000

Our global team of certified specialists is available 24/7/365 to assist with advanced configurations, integrations, and optimizations.

Book a free 15-minute meeting with the technical team for any setup or configuration issues.

Product support and technical questions:#

Submit asupportticket
Write us: support@virtosoftware.com
Call us: +1 (877) 892-7775 (from 9 am-5 pm M-F PST)

Data Security and Compliance

Wed, 16 Oct 2024 09:44:04 +0000

Our data architecture and security protocols fully comply with Microsoft’s stringent data protection standards, as evidenced by our Microsoft 365 App Certification for Virto Calendar App. Our implementation adheres to industry best practices for data encryption, access control, and audit logging.

Please refer to our Security FAQ for a comprehensive overview of our security measures, including details on our multi-tenant isolation strategy and data residency options.

For in-depth technical specifications and compliance documentation, consult the official Microsoft 365 App Certification Documentation for Virto Calendar. This resource provides insights into our adherence to Microsoft’s security and compliance frameworks.

Resetting Authorization and Permissions

Wed, 16 Oct 2024 09:43:56 +0000

If you install the app and skip the checkbox “Consent on behalf of your organization,” or if anything went wrong and you need to reset the authorization and permissions, follow these steps:

Use the browser incognito mode and log in to your Azure portal.
Go to Azure Active Directory > Enterprise applications > Virto Apps.
Delete the Virto Apps.
Return to the installed Virto Calendar App on SharePoint or Teams.
Repeat the “Authorization and Permissions” steps.

Click here to read more about Virto Apps.

Common Issues

Wed, 16 Oct 2024 09:43:43 +0000

Permission Issues: Ensure that the necessary permissions are granted through Azure AD.
App Errors: Try reinstalling the app if errors persist.